Frequently Asked Questions
What is your typical production lead time?
Generally, production takes 10 to 15 business days following formal design verification and deposit confirmation. Overall shipping times depend on the location and shipping method.
Can I order custom samples before bulk production?
Yes, we provide free stock samples to verify material thickness and quality. Custom pre-production samples with your exact dimensions and print can also be generated for a nominal sampling fee.
What design file formats do you accept for custom printing?
We recommend high-resolution vector artwork files in Adobe Illustrator (.AI), PDF, EPS, or layered PSD formats, ensuring all text elements are outlined.
How are the items protected during transport?
All products are enclosed in dust-proof PE liners inside robust export cartons, wrapped in protective stretch film, and bound with high-tensile packing straps to guarantee safety.
What is the Minimum Order Quantity (MOQ) for custom options?
MOQs vary depending on dimensions and customization details. Typically, production runs begin between 1,000 and 5,000 units per artwork variation.
Do your packaging products carry safety certifications?
Yes, our manufacturing processes and final products are certified compliant with SGS, BV, QS, and ISO9001 requirements to guarantee reliability and regulatory alignment.